Privacy Policy
Last updated: 2026-03-31
Overview
Plavaga Software Solutions Pvt Ltd ("Plavaga," "we," "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information.
Contact: hello@plavaga.com Registered Address: #1203, Tower 4, Salarpuria Cadenza, Kudlu Gate, Hosur Road, Bengaluru, Karnataka 560068, India
Information We Collect
Information You Provide
- Contact form submissions: Name, email address, company name, and message content when you use our contact form.
- Resource downloads: Email address when you request gated resources (e.g., AI readiness checklists).
- Calendly bookings: When you book a discovery call, Calendly (a third-party service) collects your name, email, and scheduling preferences. Refer to Calendly's privacy policy for details.
Information Collected Automatically
- Analytics: We use Google Tag Manager and Google Analytics 4 in consent mode. Depending on your preferences selected via our cookie consent banner, Google receives anonymized, aggregated page view data (pages visited, referral source, country, device type). No personally identifiable information is collected through analytics.
- Session recordings: We use Microsoft Clarity to understand how visitors interact with our site. Clarity operates in cookieless mode and collects interaction data (clicks, scrolls, page navigation) without identifying individual users.
- Server logs: Our standard web servers log IP addresses, request timestamps, and user agent strings for security and operational purposes. These logs are retained for 30 days.
Information We Do Not Collect
- We do not collect payment or credit card information.
- We do not collect information from children under 16.
- We do not use advertising cookies or tracking pixels.
- We do not build user profiles for targeted advertising.
How We Use Your Information
- Respond to inquiries: We use contact form data to reply to your message.
- Deliver resources: We use your email to send requested downloads.
- Improve our website: We use aggregated, anonymous analytics to understand which pages are useful and how visitors navigate the site.
- Security: We use server logs to detect and prevent abuse.
Third-Party Services
We use the following third-party services that may process your data:
| Service | Purpose | Data Processed | Privacy Policy |
|---|---|---|---|
| Google Tag Manager & Analytics 4 | Website analytics and tag management | Anonymized page view data | Google Privacy Policy |
| Microsoft Clarity | Session recordings & heatmaps | Anonymized interaction data | Clarity Privacy |
| Calendly | Meeting scheduling | Name, email, scheduling data | Calendly Privacy |
| Cloud Infrastructure Providers | Website hosting & API infrastructure | Server logs, form submissions | Provider Privacy Policies |
We do not sell, trade, or transfer your personal information to any other parties.
Cookies
Our website utilizes cookies and similar tracking technologies via Google Tag Manager and Microsoft Clarity to analyze traffic and site performance. Upon your first visit, you are presented with a cookie consent banner that allows you to accept or decline non-essential tracking.
Third-party services (like the Calendly popup) may set their own cookies when you interact with them directly.
Data Retention
- Contact form submissions: Retained for 2 years or until you request deletion.
- Resource download emails: Retained for 2 years or until you request deletion.
- Analytics data: Google Analytics retains aggregated data per their retention policies. We do not have access to individual-level data.
- Server logs: Retained for 30 days, then automatically deleted.
Your Rights
Regardless of your location, you may:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Delete your personal information from our systems.
- Object to processing of your data.
- Withdraw consent for any communications.
For individuals in the UK/EEA (UK GDPR / EU GDPR)
You have additional rights under data protection law, including the right to data portability and the right to lodge a complaint with your local supervisory authority (e.g., the ICO in the UK).
Legal basis for processing: We process your data on the basis of legitimate interest (website analytics, security) and consent (when you submit a form, interact with our cookie banner, or request a resource).
For individuals in India (DPDPA 2023)
Under the Digital Personal Data Protection Act 2023, you have the right to access, correct, and erase your personal data. You may also nominate another person to exercise these rights on your behalf.
For individuals in California (CCPA)
We do not sell your personal information. You have the right to know what data we collect, request deletion, and opt out of any future sale of personal information (though we do not sell data).
To exercise any of these rights, email us at hello@plavaga.com. We will respond within 30 days.
Data Security
We use industry-standard security measures including HTTPS/TLS encryption, secure cloud infrastructure controls, and access-restricted systems. While no method of electronic transmission is 100% secure, we take reasonable steps to protect your information.
International Data Transfers
Plavaga is based in India. If you provide information from outside India, your data may be transferred to and processed in India. We use secure cloud infrastructure and Google/Microsoft services that may process data in various jurisdictions. These providers maintain appropriate data protection safeguards.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated revision date. We will not materially reduce your rights under this policy without providing notice.
Last updated: March 31, 2026